Thursday, March 3, 2011

Customer Service

Recently I (CA) have been living out of travel bags and suitcases, having been on the road constantly since the middle of January. I have been stuck in a couple of really bad storms, including the snow and ice that hit Dallas right before Super Bowl. In addition I’ve tolerated some of the most horrific layovers and delays and flights that you could imagine, including leaving Bismarck, flying to Detroit, then flying to Salt Lake City. Now I'm sure I took geography and passed but that's going east to get west! In spite of all of this inconvenience, I have worked tirelessly to try and stay positive, keep a smile on my face and be easy going. In the past I have been known to get upset with the airlines from time to time; definitely losing my temper. Nobody is perfect, but I'm working on it. I know that change isn't easy and that it takes time and a lot of effort to make changes become habits. But I have noticed that my efforts aren't going in vain. Customer service representatives seem much nicer and a lot more helpful; quite possibly due to the fact that I'm not growling at them (even if it was their fault).

Influence! Random, I know, but what influence are you having on the people around you: positive and up-lifting or negative and painful? Are you leading by example or setting a bad example? Are you leading people in the right direction or breeding hate and anger? Throughout Psalms and the New Testament, the Bible talks about loving one another, along with loving thy neighbor. Jesus tells us to be accepting of people, not judging them. How many of us can honestly say we have been perfect in this endeavor?  Consider using patience with that one very annoying co-worker or being nice to the person you meet at the supermarket that bangs your chart or the person at the exchange counter at the mall that won't refund the full-price. It’s such a small thing. Yet, among the more important Christian teachings, kindness seems to be one of the most overlooked.  We fall so short on this one. It’s so simple; and really, how much effort does it take?

Nobody is perfect … Well, there was that one guy that walked on water.

2 comments:

  1. Luke 6:35-36 from The Message
    "I tell you, love your enemies. Help and give wihout expecting a return. You'll never--I promise -- regret it. Live out this God-created identity the way our Father lives toward us, generously and graciously, even when we're at our worst. Our Father is kind; you be kind."

    The term "God-created identity" is exactly what CA is talking about in this post. When we put on the label of Christian, we must lead by example. Jesus showed tolerance, even on His way to the cross. It's the least we can do.

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  2. Don't know if you know the song "Love One Another" but recently I have been trying to have it in my head at all times. I get cut off by a driver or get upset with someone for some pointless reason, I quietly or inconspicuously hum or think the words, "as I have loved you, loved one another. By this shall man know, ye are my disciples, if ye have love one to another" simple song, simple lyrics but they have helped me in my thoughts and actions dramatically!
    Tricia J

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